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Our experience is GREAT! Customer service is always exceptional, and the product has made our business so much easier to manage.

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AWESOME. I recommend this software to everyone, R.O Writer is the way to go. Had a bad experience with Mitchell 1 and would not recommend that to anyone. It does everything a Mechanic Shop needs.

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The reports in RO Writer are a great way to drill down into how the business is doing. The scheduler, DVI SUITE, matrix gives us the ability to maximize each repair order.

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The BEST SOFTWARE ever! Time is money and money is time! If you want the two working together, go with R.O. Writer.

Based on reviews from

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How R.O. Writer DVI Suite Drives Shops Forward

All the need-to-have and the nice-to-have features for elevating your shop management

Seamless Service Writing

- Eliminate the hassle of pen and paper checklists and go digital so you can easily share and reference inspections.
- Choose from our recommended default checklists to get you started or create your own.
- Instantly text and e-mail your customer with photos and videos of your inspections' findings and recommendations.
- Improve team communication by allowing managers, service writers, and technicians to message each other within the app.

Improved Quality Control

- Quickly see which jobs are in progress and which are complete. Ensure techs complete the digital checklists, so no items are missed.
- Choose from templated checklists or create custom checklists to fit your shop.
- Guarantee customer approval on all work before any work begins by digitally capturing their signature.

Modernized Customer Communication

- Close the communication gap between the bay and the customer by sending photos and videos to help educate the customer on the recommended services.
- Use two-way texting to easily get in touch with customers. Schedule appointments or send appointment reminder directly from R.O. Writer DVI Suite.
- Add personalized notes to help explain vehicle needs to each customer and overcome objections before they arise.
- With the mobile app, technicians can greet customers car side as soon as they pull into the shop.

Track Progress from Anywhere

- Remotely track the progress of a repair at any of your shop locations by accessing the DVI app on your tablet or smartphone.
- See how many jobs your service writer or technician completed and what your sales are for any given date range.
- Prioritize jobs so you can ensure you are completing critical jobs first and that you aren’t overspending on labor.

Improved Shop Sales

- Sell more jobs by validating the importance of suggested services through detailed notes, photos, and videos.
- Use findings from DVI to recommend future services that bring customers back and use DVI to schedule those appointments.