The Proof is
in the Reviews
Discover Why R.O. Writer is the Top Choice for Auto Shop Management
Based on reviews from
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Auto Repair Shop in US
Used the software: 7+ years
Source: Google
5.0
Excellent support!
Excellent customer support. I have been using them for the past 7 years.
Auto repair shop
Source: Google
5.0
Very Helpful
Thank you to Holly and the team, They are always very helpful. Keep up the good work!
Auto repair shop
Source: Google
5.0
R.O Writer is awesome!
Holly was extremely helpful and polite. R.O Writer is awesome, from the software to the support!
Auto repair shop
Used the software: 10+ years
Source: Customer Feedback
5.0
Very helpful and knowledgeable
Was very helpful and knowledgeable to what I needed to do. Good job guys thank you!
Auto repair shop
Used the software: 12+ years
Source: Customer Feedback
5.0
Super helpful
Super helpful, nice technician. Would love all of the experiences be like the one today!
Auto repair shop
Used the software: 9+ years
Source: Customer Feedback
5.0
Went above and beyond to get my issue resolved
Holly and Annette went above and beyond to get my issue resolved timely and effectively. Thank You!
Automotive repair shop
Used the software: 11 years
Source: Customer Feedback
5.0
Awesome and a pleasure to work with
Holly is always awesome and a pleasure to work with. She definitely keeps us straight!
Auto repair shop
Used the software: 14+ years
Source: Customer Feedback
5.0
Quick, efficient and friendly
Anwar was quick, efficient and friendly. Thank you for helping us get back on track!
Auto repair shop
Used the software: 11+ years
Source: Customer Feedback
5.0
AMAZING!
Holly was AMAZING! She was very knowledgeable, professional, friendly and funny. She demonstrated the part of the procedure I was missing, and she did it in a very fun way. You are very lucky to have such a wonderful employee, and should I have another problem in the future, I hope I get connected with Holly again. Keep up the great work, Holly! :-)
Auto repair shop
Used the software: 13+ years
Source: Customer Feedback
5.0
Extremely knowledgeable
Holly is a jewel of an employee. Extremely knowledgeable, a great teacher, and patient! She has been kind and considerate regarding our very sad and stressful situation regarding our RO Writer software and trying to keep our shop operating at a normal pace. She has saved my sanity and quelled my fears. We are so grateful for her help.
Auto repair store
Used the software: 12+ years
Source: Customer Feedback
5.0
Super helpful
Anwar was super helpful and knew how to fix the issue of fastsupport.com not working, as well as showing me how to fix the Epicor vin decoder not updating issue myself. He also showed me a few work arounds on other know glitches and software issues in the version 3 software. Anwar is awesome!
Auto repair shop
Used the software: 14+ years
Source: Customer Feedback
5.0
Great support team
Thanks for having a great support team, change over to 3.1 went smooth, Had a printer issue afterwards, But your staff solved the problem. A big thanks to Holly, she worked her magic and assisted in the background with resolving the printer issue.
Auto repair shop
Used the software: 13+ years
Source: Customer Feedback
5.0
Outstanding job!
Holly Wood, your technician, did an outstanding job. She was exceptionally knowledgeable, professional and yet made me feel as if I had know her forever and no question was was trivial to her. She is definitely an asset to your company!
Auto repair shop
Used the software: 12+ years
Source: Customer Feedback
5.0
Amazing to work with
Faisal was amazing to work with and literally fixed all my issues in record time. I wish there was a direct line to him and I hope everyone can learn from his knowledge and communication skills. An amazing, thorough experience. Love it!
Auto repair shop in Texas
Used the software: 13+ years
Source: Customer Feedback
5.0
Extremely supportive
Both Kyle and Holly helped me in a very difficult time. Holly spent time with me showing how the accounting software worked and how to get the information into Quick books. Her support meant so much in this difficult time.
Auto repair shop
Used the software: 12+ years
Source: Customer Feedback
5.0
Always quick to help
The issue is resolved. The catalog comes up very quickly and all seem to be working perfectly. Thank you for all the help and thorough research. We appreciate it!
Auto repair and maintenance service provider in Albama
Used the software: 3+ years
Source: Customer Feedback
5.0
Always professional
Ariana Mema is always professional and thorough. I can tell that she takes pride in her work and wants to resolve the problem. She also has a great telephone voice! She represents the company well.
Auto repair shop
Used the software: 8+ years
Source: Customer Feedback
5.0
This is the kind of support that is worth the money!
Thank you Daniel!! I really, really appreciate that Paul escalated the issue and everything got fixed. It is now working faster than ever. This is the kind of support that is worth the money IMO. :)
Auto repair shop in Texas
Used the software: 12+ years
Source: Customer Feedback
5.0
Great and helpful
Agent was great and helpful. Definitely solved my difficult unknown power saving network issues. Good job and thanks for being so fast at it!! I never would have figured it out so I thank you guys.
Auto repair shop
Used the software: 14+ years
Source: Customer Feedback
5.0
Very friendly and courteous.
As soon as the agent answered the phone and I started explaining my problem, I saw what I needed to do. No guidance was necessary, but the agent was very friendly and courteous.
Auto repair shop in Maryland
Used the software: 11+ years
Source: Customer Feedback
5.0
Appreciate all the help
Holly was great to work with, diagnosing issue was a challenge however we overcame that challenge and got shop pulse working on manager phone. Appreciate all the help Holly!!
Auto repair shop
Used the software: 12+ years
Source: Customer Feedback
5.0
Very satisfied
Mike, the tech support person, knew exactly what I was trying to do, and walked me through the process! I am very satisfied to have the answer to my question.
Auto repair shop
Used the software: 8+ years
Source: Customer Feedback
5.0
Appreciate the help!
The agent was very knowledgeable with all questions and concerns we had regarding the repairs we needed with RO Writer. Very much appreciated the help. 10/10
Auto repair shop
Used the software: 1+ year
Source: Customer Feedback
5.0
Amazing customer service
Holly was amazing and was able to remedy our problem with the minimal amount of trouble. Got us back up and running in a very short amount of time
Truck repair shop
Used the software: 10+ years
Source: Customer Feedback
5.0
Got us up and running in no time
Paul was awesome and got us up and running in no time flat. Thank you very much Paul, you have made it so many people are not standing around.
Auto repair shop
Used the software: 13+ years
Source: Customer Feedback
5.0
Terrific customer service!
I really appreciate the time Jacqui took to explain things. She even called back with additional information!! Terrific customer service!
Auto repair shop
Used the software: 14+ years
Source: Customer Feedback
5.0
Very helpful
Holly is always the best. Don't know what I would do without her! A very valuable person to have on the RO Writer team. VERY HELPFUL!!!!!
Auto repair shop
Used the software: 13+ years
Source: Customer Feedback
5.0
Innate knowledge of the software
Holly is a pleasure to work with. Her innate knowledge of the software and the patience she has is refreshing. She deserves a raise!
Auto repair store
Used the software: 13 years+
Source: Customer Feedback
5.0
Always honest
Always LOVE when Holly handles an RO Writer issue because she knows the answer AND she will be honest about her answer.
Auto repair store
Used the software: 14 years
Source: Customer Feedback
5.0
Amazing and patient
Antoinette was amazing and patient and stayed with this throughout. I appreciate it very much!
Auto repair store
Used the software: 10+ years
Source: Customer Feedback
5.0
Agent deserves a big raise
This agent needs a window, a door, and a bathroom of her own! If this cannot be done then she need a huge raise!!! :)
Auto repair shop
Used the software: 13 years
Source: Customer Feedback
5.0
Always had a great experience
I've always had a great experience with the RO support people!!! Thank you for taking care of us all these years :)
Auto repair shop
Used the software: 14+ years
Source: Customer Feedback
5.0
Quick to fix issue!
Faisal Ahmed was very nice! Seemed knowledgeable on the product and very quick to fix issue! Thank You Faisal!!
Auto repair shop
Used the software: 13 years
Source: Customer Feedback
5.0
Super helpful
Anwar was super helpful, went above and beyond. Very patient and understanding. Thank you for all your help!
Auto repair shop
Used the software: 9+ years
Source: Customer Feedback
5.0
Extremely helpful and knowledgeable
Daniel was extremely helpful and knowledgeable. He went above and beyond past experiences. Very grateful!
Auto repair shop
Used the software: 14+ years
Source: Customer Feedback
5.0
Did a great job
Nic did a great job patching together a working system then getting the new computer up and working!!
Auto repair shop
Used the software: 13+ years
Source: Customer Feedback
5.0
Appreciate the help
I appreciate Paul's patience connecting with me at a time I could get him connected with the server.
Auto repair shop
Used the software: 14+ years
Source: Customer Feedback
5.0
Very professional
Nicole Miller was professional and figured out our issue and responded very quickly - Thank You!
Auto repair and maintenance service provider
Used the software: 3+ years
Source: Customer Feedback
5.0
Resolved my problem
The team resolved my problem. They brought in additional team members in as needed. Thank you!
Auto repair shop
Used the software: 10+ years
Source: Customer Feedback
5.0
Very nice and knowledgeable techs
You have very nice and knowledgeable techs and we appreciate the help they provide to us!
Automotive Repair Service provider
Used the software: 11+ years
Source: Customer Feedback
5.0
Super helpful!
Dan was super helpful and took the time to go over and above what I asked. Thank you!
Automotive Repair Shop
Used the software: 10+ years
Source: Customer Feedback
5.0
Great & fast!
Thank you the service was great & fast the person I dealt with, would give him a ten!
Tire & Auto Repair Service in Texas
Used the software: 8 years
Source: Customer Feedback
5.0
Very helpful as always
Both of the techs I dealt with were very helpful as always to resolve our issues!!!
Auto repair shop in Massachusetts
Used the software: 9+ years
Source: Customer Feedback
5.0
Awesome to work with
Awesome to work with, Thanks!
Auto repair shop in Texas
Used the software: 12+ years
Source: Customer Feedback
5.0
Fast & awesome job
Fast & awesome job supporting us. Love how quickly it was resolved. Nice guy too.
Auto Repair and Service Shop in California
Used the software: 10+ years
Source: Customer Feedback
5.0
Good follow through
Antonette was kind and helpful with good follow through. I appreciate her assistance!
Automotive, 2-10 Employees
Used the software: 2+ years
Source: Software Advice
5.0
User since 1995
Always a great experience with RO Writer, when we purchased our shop in April RO Writer was one of the first calls we made. All the sales managers have always been more than helpful. My most recent sales manager was exceptional!
Automotive, 11-50 Employees
Used the software: 2+ years
Source: Google
5.0
R.O. Writer
Our experience is GREAT! Customer service is always exceptional, and the product has made our business so much easier to manage.
Automotive, 2-10 Employees
Used the software: 6-12 months
Source: G2
5.0
R.O. Writer
R.O. Writer is a quality software to help keeps things organized. R.O. Writer has everything you need in one data base to find out how to repair a car, quote the repair, and invoice the customer.
2-10 Employees
Used the software: 2+ years
Source: Software Advice
5.0
The best software ever!
Time is money and money is time! If you want the two working together, go with R.O. Writer.
2-10 Employees
Used the software: 2+ years
Source: Software Advice
5.0
Exactly the way I Imagined it could be.
This software is great, gone are the days of stacks of papers, and techs not knowing what to do next. RO Writer is the ideal way to manage your shop. Seamlessly integrates with VirtualVehicle, and Quickbooks.
2-10 Employees
Used the software: 2+ years
Source: Software Advice
5.0
Legacy Automotive
The sales team has been fantastic. They made the switch over process seamless. Software is doing exactly what we want and look forward to future updates. The product is simple to use. If you can read, it's self explanatory.
11-50 Employees
Used the software: 2+ years
5.0
RO Writer is used friendly
This software provides ease of use when looking up history for customers. Able to find any customers vehicle with great VIN look up procedure.
11-50 Employees
Used the software: 2+ years
5.0
RO Writer
The reports in RO Writer are a great way to drill down into how the business is doing. The scheduler, DVI Suite, matrix gives us the ability to maximize each repair order.
11-50 Employees
Used the software: 2+ years
Source: Software Advice
5.0
Awesome
I recommend this software to everyone, R.O Writer is the way to go. Had a bad experience with Mitchell 1 and would not recommend that to anyone. It does everything a Mechanic Shop needs.
11-50 Employees
Used the software: 2+ years
Source: Software Advice
5.0
Best Automotive repair shop software, Hands down.
Super fast and easy to build RO's and estimates. Lots of good reports. Would recommend to everyone in the Automotive repair field. Accounting link is the best. Takes two minutes to build an estimate. My sales rep is awesome!
11-50 Employees
Used the software: 2+ years
Source: Software Advice
5.0
Great service
I’ve had great experience with RO Writer and their team. Customer service and sales have been extremely easy to work with and always prompt. This system is easy and fast to use and learn - I have no complaints with this system at all.
2-10 Employees
Used the software: 1+ year
Source: Software Advice
5.0
RO WRITER, TWO THUMBS UP
No matter what the problem is, tech support can always solve it. Great customer service and this system does everything we need it to do.
11-50 Employees
Used the software: 2+ years
Source: Software Advice
5.0
RO Writer 2019 Gen 2 Migration
My workflow has improved significantly since the migration / upgrade. My employees are using the software far more effectively. We even took advantage of training that RO Writer offers and it has been a breath of fresh air for us. In conclusion, I had issues with my previous set up, RO Writer made promises that If i upgraded to Generation 2, a lot of my issues would be eliminated. I appreciate that they were right and that they made it incredibly easy.
11-50 Employees
Used the software: 2+ years
Source: Software Advice
5.0
Long Time RO Writer User
I am a long time RO Writer user. It is user friendly. and has great support. Our Regional and Field Manager has taken the time to make sure that we are aware of all the new features that RO Writer has to offer. We have stayed with RO Writer through thick and thin and very happy that we did. They are adding some really neat features that are taking our shops to new levels. They seem to have much better Regional, Field and Phone Support. That is a huge help.
11-50 Employees
Used the software: 2+ years
Source: Software Advice
5.0
VERY EFFICIENT WAY TO RUN A LARGE OR SMALL SHOP.
Very efficient way to run a large or small shop. This program allows you to run your shop and cross check ordered part with invoices by putting an open invoice to a particular status. Very officiant. It has allowed me to run a $2,000,000 shop by my self.
2-10 Employees
Used the software: 2+ years
Source: Software Advice
5.0
Ransomware Killed Me
Ransomware killed our shop - Thank You R.O. Writer for working hard to get us going and doing a GREAT JOB. I thought I lost everything on a Friday afternoon. Went out and bought a New Server and one Workstation. Called R O Writer and was up and running on Monday, without losing anything except one day of work. Found out by R O WRITER, after software was installed that the Backup that CARFAX does every night had all of the DATA I needed to get back up and running. I thought that weekend I wad Dead in The Water.
2-10 Employees
Used the software: 6-12 months
Source: Software Advice
5.0
Great system for the European repair industry
I pushed for RO Writer when we decided to open our own shop due to the great experience I had at another shop. The system is well built and is VERY customizable so we can build it more to our everyday use. I like the fact that is integrates World Pac as that is our main parts source. My partners have only been working with the system for a few days and already love the overall simplicity of it and how relatively intuitive it is. The scheduler is another great feature so we are able to see what we have at a glance. We also like the training that comes along with getting the program as they make sure that you understand the basics of the system and provide plenty of guidance time and time for any questions. Customer support has been great so far and sales was a great experience as we were only sold what we were looking for and did not feel pressured to get anything we didn't need.
51-200 Employees
Used the software: 2+ Years
Source: Software Advice
5.0
Excellent Shop Management Software
We have been using R.O. Writer software for over 18 years. We currently have 10 shops and a central office using the software. The software is easy to use and to train employees on. It is a real asset to our shops. We also like the recent tablet extension to make R.O. Writer mobile in our shops. With all the features available in R.O. Writer, this is the best shop management software you can buy. Support has also been really good over the years.
