Training and Support
Our team of experts is here to support you every step of the way. We care about ensuring you get the most out of your shop management software. That is why we offer several channels for continued customer training and support. We are your business partners for long-term success.Contact Us
We are here for you every step of the way
If you have questions, need a solution, or simply want to chat about the product, our shop management experts are available to you for fast support. Our team is available from 7am to 7pm EST during the week, and Saturdays from 8am to 5pm EST. We also offer emergency after-hours support.
You and your team can continue to learn how to optimize your use of the software by joining regular training events, like our online webinars, or by accessing our training videos. Our monthly customer newsletters are also a great way to further your understanding of the software.
Our online help and documentation site is always accessible to our customers. The site is full of video modules, product release notes, and how-to guides to help you quickly access the information you are looking for.
What does onboarding and training look like?
Your data is invaluable. We can convert data from a wide range of Point-of-Sale systems (POS). We can move over your existing customer data, vehicle information, invoice history, vendors, staff, and more.
or Virtual Onboarding
You can choose what works best for you! We offer both in-person and virtual training. We want to make sure the onboarding process is as smooth as possible.
Created Based On
We understand that every shop manages business their own way, that’s why our team will cater the training based on your shop’s individual needs. We can also build a different training process for auto shop owners, managers, service writers, and bookkeepers.
We are here to ensure everything goes off without a hitch. Our experienced team will ensure that there is a smooth transition for your staff.
Training and Success
Once you are live, our team will schedule structured follow-ups to continue to enhance your experience and ensure you are getting the most value out of R.O. Writer. You can also join our regular training webinars and in-person customer events to further grow your knowledge of the software. Our online help and documentation site, which is full of video modules and how-to guides, is also available to customers at any time.
If you are looking for assistance with the product, please fill out the form below and our team will reach out.