Training and Support

Our team of experts is here to support you every step of the way. We care about ensuring you get the most out of your shop management software. That is why we offer several channels for continued customer training and support. We are your business partners for long-term success.

Call Support: (800)-881-5859 | Email: support@rowriter.com
Contact Us

We are here for you every step of the way

Team of Experts

If you have questions, need a solution, or simply want to chat about the product, our shop management experts are available to you for fast support. Our team is available from 7am to 7pm EST during the week, and Saturdays from 8am to 5pm EST. We also offer emergency after-hours support.

Webinars, Videos, and Newsletters

You and your team can continue to learn how to optimize your use of the software by joining regular training events, like our online webinars, or by accessing our training videos. Our monthly customer newsletters are also a great way to further your understanding of the software.

Online Help and Documentation

Our online help and documentation site is always accessible to our customers. The site is full of video modules, product release notes, and how-to guides to help you quickly access the information you are looking for.

Looking for additional resources?

Looking for additional resources?

If you are a current customer looking for additional resources, please reach out to your account manager,
or email us at training@rowriter.com

What does onboarding and training look like?

1

Seamless
Data Migration

Your data is invaluable. We can convert data from a wide range of Point-of-Sale systems (POS). We can move over your existing customer data, vehicle information, invoice history, vendors, staff, and more.

2

Choose In-Person
or Virtual Onboarding

You can choose what works best for you! We offer both in-person and virtual training. We want to make sure the onboarding process is as smooth as possible.

3

Personalized Training
Created Based On
Your Needs

We understand that every shop manages business their own way, that’s why our team will cater the training based on your shop’s individual needs. We can also build a different training process for auto shop owners, managers, service writers, and bookkeepers.

4

Go Live

We are here to ensure everything goes off without a hitch. Our experienced team will ensure that there is a smooth transition for your staff.

5

Continued
Training and Success

Once you are live, our team will schedule structured follow-ups to continue to enhance your experience and ensure you are getting the most value out of R.O. Writer. You can also join our regular training webinars and in-person customer events to further grow your knowledge of the software. Our online help and documentation site, which is full of video modules and how-to guides, is also available to customers at any time.

Contact Support

If you are looking for assistance with the product, please fill out the form below and our team will reach out.