Training and Support
Your Partner for Long-Term Success
Our team of experts are here to support you every step of the way. We care about ensuring you get the most out of your shop management software. That’s why we offer several channels for continued customer training and support.
We’re Here for You Every Step of the Way
Team of Experts
Our shop management experts are here to help with anything, whether it’s a quick question or a deep dive for a solution. After-hours emergency? We’ve got you covered.
Online Help
Our help documentation site is full of video modules, product release notes, and how-to guides to help you quickly access the information you are looking for.
Onboarding and Training Process
1. Seamless Data Migration
Your data is invaluable. We can convert data from a wide range of Point-of-Sale systems (POS). We can move over your existing customer data, vehicle information, invoice history, vendors, staff, and more.
2. In-Person or Virtual Onboarding
You can choose what works best for you! We offer both in-person and virtual training. We want to make sure the onboarding process is as smooth as possible.
3. Personalized Training
We understand that every shop manages business their own way, that’s why our team will cater the training based on your shop’s individual needs. We can also build a different training process for auto shop owners, managers, service writers, and bookkeepers.
4. Go Live
We are here to ensure everything goes off without a hitch. Our experienced team will ensure that there is a smooth transition for your staff.
5. Continued Training and Success
Once you are live, our team will schedule structured follow-ups to continue enhancing your experience and ensure you are getting the most value out of RO Writer. Join our regular training webinars and in-person events to further grow your knowledge. Our online help and documentation site is also available at all times.