Here for You Every Step of the Way
Onboarding and Training Process
1. Seamless Data Migration
Your data is invaluable. We can convert data from a wide range of Point-of-Sale systems (POS). We can move over your existing customer data, vehicle information, invoice history, vendors, staff, and more.
2. In-Person or Virtual Onboarding
You can choose what works best for you! We offer both in-person and virtual training. We want to make sure the onboarding process is as smooth as possible.
3. Personalized Training
We understand that every shop manages business their own way, that’s why our team will cater the training based on your shop’s individual needs. We can also build a different training process for auto shop owners, managers, service writers, and bookkeepers.
4. Go Live
We are here to ensure everything goes off without a hitch. Our experienced team will ensure that there is a smooth transition for your staff.
5. Continued Training and Success
Once you are live, our team will schedule structured follow-ups to continue to enhance your experience and ensure you are getting the most value out of RO Writer. Join our regular training webinars and in-person events to further grow your knowledge. Our online help and documentation site is also available at all times.
Contact Us
Phone: (800) 881-5859
Email: support@rowriter.com
Support Hours (EST)
Monday to Friday: 7am – 7pm
Saturday: 9am – 5pm
Sundays: Closed