Events and Webinars
Your go-to resource for best practices in automotive repair shop management. Gain insights, network with industry experts, and stay ahead of the curve
Your Customer Portal to R.O. Writer Support
R.O. Writer’s new customer portal gives our customers a one-stop shop for all their support needs. Quickly start support tickets and track their progress. Search our Online Help for step by step usage and Knowledge Base resources for quick fixes to their most common errors. View training videos and webinars. Schedule pc installations and upgrades – All without having to pick up the phone.
Daily Use of DVI Suite in Your Shop
See DVI Suite in action as we walk through as it would be commonly used in a shop on a daily basis, seamlessly integrated with your R.O Writer desktop. Start a repair order easily from your service lane and dispatch to your team. Communicate easily with your team and the customer as their vehicle progresses through the repair process, sharing inspection and diagnosis results via text through to completion.
Streamline Your Check-In Process with DVI Suite
Speed of Service is key in the automotive industry. DVI Suite allows shops to quickly start repair orders, capture vital vehicle information and dispatch to technicians within minutes.
IMDA Convention & Tradeshow
Get ready to elevate your business at the 2025 IMDA Tradeshow & Convention in sunny Orlando! This is your chance to connect with industry leaders, discover innovative solutions, and gain insights that can transform your shop in daily business.
Service Writers Are Key to DVI Suite
In any shop, Service Writers are the front line. DVI Suite gives Service Writers the tools they need to effectively manage shop flow, quickly communicate with customers and their team, effectively identify required and recommended services and present sales with confidence.
VISION Hi-Tech Training & Expo
VISION Hi-Tech Training & Expo, presented by the Midwest Auto Care Alliance, provides the opportunity for you to expand your knowledge and gain new skills, all while networking with leading automotive service industry professionals.
Technicians Use DVI Suite Too
Technicians rely on tools to quickly and effective service vehicles. DVI Suite assists technicians to quickly complete inspections , capturing notes and images pertinent to needed repairs and services. Technicians can easily monitor work in progress priority, tracking efficiency and completed operations for front staff.
Daily Use of DVI Suite in Your Shop
See DVI Suite in action as we walk through as it would be commonly used in a shop on a daily basis, seamlessly integrated with your R.O Writer desktop. Start a repair order easily from your service lane and dispatch to your team. Communicate easily with your team and the customer as their vehicle progresses through the repair process, sharing inspection and diagnosis results via text through to completion.
Your Customer Portal to R.O. Writer Support
R.O. Writer’s new customer portal gives our customers a one-stop shop for all their support needs. Quickly start support tickets and track their progress. Search our Online Help for step by step usage and Knowledge Base resources for quick fixes to their most common errors. View training videos and webinars. Schedule pc installations and upgrades – All without having to pick up the phone.
Become a Big CAT Smart eCat User
Prowl around in Smart eCat. Learn how to update coverage catalogs, add specifications to SmartJobs, use search and catalog functions, service intervals and more.
Streamline Customer Appointments with Scheduler
R.O. Writer Scheduler is key to managing your shop’s daily flow. Open repair orders right from the appointment. Learn how to customize scheduler to work for your shop and streamline customer appointments for faster customer service at your front counter.
One Stop for Sales, Productivity and More!
Meet the Shop Performance Report – your one stop shop in R.O. Writer to track your sales, hours, productivity, and more. Learn why this report should be in your daily reports review and how it can help you with a deeper understanding of your shop.
Quickly Compare and Quote Tires with Tire Quote
Selling tires is a breeze with R.O. Writer’s Tire Quote. Learn how to quickly compare tires, create quotes and order tires with seamless integration in R.O. Writer.
Make Tire Quote Work for You
There is more to Tire Quote than quoting and ordering tires. Take a look at reporting and configuration options to help maximize tire sales.
