Events and Webinars
Your go-to resource for best practices in automotive repair shop management. Gain insights, network with industry experts, and stay ahead of the curve
Your Customer Portal to R.O. Writer Support
R.O. Writer’s new customer portal gives our customers a one-stop shop for all their support needs. Quickly start support tickets and track their progress. Search our Online Help for step by step usage and Knowledge Base resources for quick fixes to their most common errors. View training videos and webinars. Schedule pc installations and upgrades – All without having to pick up the phone.
Success with R.O. Writer
This in-person free training event held by the R.O. Writer's Customer Success team will be broken into two sessions - morning and afternoon. In the first session you can expect to learn how R.O. Writer helps you streamline communication, build customer trust, and boost repeat business with integrated texting and email. In the afternoon session you can expect to learn how R.O. Writer’s tools help you generate more quotes, boost sales, and maximize profitability with reporting, matrix pricing, and parts profit management. Choose to attend session 1, 2 or both!
Become a Big CAT Smart eCat User
Prowl around in Smart eCat. Learn how to update coverage catalogs, add specifications to SmartJobs, use search and catalog functions, service intervals and more.
Streamline Customer Appointments with Scheduler
R.O. Writer Scheduler is key to managing your shop’s daily flow. Open repair orders right from the appointment. Learn how to customize scheduler to work for your shop and streamline customer appointments for faster customer service at your front counter.
One Stop for Sales, Productivity and More!
Meet the Shop Performance Report – your one stop shop in R.O. Writer to track your sales, hours, productivity, and more. Learn why this report should be in your daily reports review and how it can help you with a deeper understanding of your shop.
Quickly Compare and Quote Tires with Tire Quote
Selling tires is a breeze with R.O. Writer’s Tire Quote. Learn how to quickly compare tires, create quotes and order tires with seamless integration in R.O. Writer.
Make Tire Quote Work for You
There is more to Tire Quote than quoting and ordering tires. Take a look at reporting and configuration options to help maximize tire sales.
Your Customer Portal to R.O. Writer Support
R.O. Writer’s new customer portal gives our customers a one-stop shop for all their support needs. Quickly start support tickets and track their progress. Search our Online Help for step by step usage and Knowledge Base resources for quick fixes to their most common errors. View training videos and webinars. Schedule pc installations and upgrades – All without having to pick up the phone.
Daily use of DVI Suite in your shop
See DVI Suite in action as we walk through as it would be commonly used in a shop on a daily basis, seamlessly integrated with your R.O Writer desktop. Start a repair order easily from your service lane and dispatch to your team. Communicate easily with your team and the customer as their vehicle progresses through the repair process, sharing inspection and diagnosis results via text through to completion.
User Management
User Management is an important part of DVI Suite and Central Service. Join us to learn how to create users, manage users, and terminate users. In addition, you will learn tips and tricks on how to make sure each team member has the access you want to DVI Suite and Central Service.
Rev up your shop management with DVI Suite Smart Status
Effectively manage your shop flow while streamlining customer and tech communication with DVI Suite. Walk through how to use and configure Smart Status for more effective shop management.
Make Technician Efficiency a Priority
Learn how DVI Suite and R.O. Writer together help you effectively manage your technician’s work in progress and evaluate their efficiency.
Reporting Tools for DVI Suite
Measure your DVI Suite success with our reporting tools for DVI Suite. Understand usage, messaging, checklist effectiveness and more.
