Shop Management Tips

Regardless of how successful your shop is, it’s always a good idea to focus on solidifying your relationships with your existing customers and bringing in new ones. There are a lot of ways to reach those customers, but with everyone spending so much time online these days, between the Internet and social media, you definitely

The lifeblood of your auto shop is sales revenue, and that revenue is largely generated by repeat visits from loyal customers. Enticing a new customer into your shop requires a substantial investment in marketing, while retaining customers is far less expensive.   But to maintain those customer relationships, and grow your business, you need a few

Labor costs are often the most significant expense related to operating an auto repair business. However, labor can also generate the most profit if it is priced correctly.   To succeed as a shop owner, you must find a competitive wage and payment method that your technicians like, and which is cost-effective for your shop and

In a time of technician shortages and rapidly advancing automotive technology, you need to focus on retaining your valued technicians and advancing their knowledge. Doing so will help them stay competitive in their careers and ensure that your shop can inspect, maintain, and repair cars and light trucks of all sorts, whether they are electric, hybrid,

Are you looking for cost-effective ways to increase customer loyalty and return visits? Or maybe you’d like to reduce costly no-shows and ensure customers attend their appointments.  Or, on the service side of your business, is your team tired of playing phone tag with customers, trying to communicate the results of vehicle inspections, or getting