RO Writer Expands Platform With Launch of RO Writer Connect

Happy customer getting a automated text from auto shop using RO Writer Connect

Integrated marketing automation and CRM solution helps auto repair shops drive repeat business and recover revenue.

RO Writer, the market leader in auto repair shop management solutions, today announced the launch of RO Writer Connect, a new integrated marketing automation and CRM solution designed to help auto repair shops grow their business by staying connected with customers and driving repeat visits. 

RO Writer Connect builds on the company’s long-standing commitment to helping shops operate efficiently and profitably, now extending into customer engagement and retention. The solution enables shops to automate service reminders, follow up on declined work, generate reviews, and maintain consistent communication with customers using the data already inside RO Writer.

For more than 35 years, repair shops and multi-location operators have relied on RO Writer to streamline operations and improve performance. With the addition of RO Writer Connect, customers can now take a more proactive approach to growth by turning everyday shop data into ongoing customer engagement.

RO Writer Connect logo
RO Writer has always been focused on helping shops run more efficient and profitable operations. With RO Writer Connect, we’re taking the next step by helping our customers actively grow their business.

This is about making it easier for shops to stay connected with their customers and capture opportunities that might otherwise be missed.
Kris Denos
RO Writer President

Key Benefits of RO Writer Connect Include:

Automated service reminders – Keep customers coming back with consistent, timely follow-up
Declined work recovery – Turn missed opportunities into approved repairs
Campaign-based texting and email – Reach customers with targeted, relevant messaging
Review generation – Build a stronger online reputation with less manual effort
After-hours engagement – Capture opportunities even when the shop is closed with AI-assisted responses

RO Writer Connect is designed specifically for existing RO Writer customers and integrates directly into their current workflow, making it easy to get started without adding complexity or additional systems.

The solution is now available and shops are encouraged to connect with their RO Writer representative to learn more and get started.

About RO Writer 

RO Writer is a comprehensive auto repair shop software built to help shop owners optimize every aspect of their business, including service writing, invoicing, customer communications, reporting, and more. It is the most feature-rich shop management solution on the market. Watch our intro video or contact us today to learn more about how RO Writer can help boost your shop’s bottom line.  

Media Contact: 

Roberto Santana 
Marketing Director 
roberto.santana@rowriter.com