SMS Text Messaging Consent Disclosure

Program Overview

Automotive repair facilities using RO Writer may send customers transactional text messages related to vehicle service and repair activity. These messages are informational only and may include:

  • Vehicle repair status updates
  • Appointment confirmations and reminders
  • Service due or maintenance reminders
  • Notifications related to estimates, approvals, or completed work

Message frequency varies based on customer interaction and vehicle service activity.

How You Opt In to Receive Text Messages

Customers provide consent to receive SMS text messages before any messages are sent using one or more of the following methods:

  1. In‑Person Written Consent
    By signing a paper repair order that clearly discloses consent to receive SMS text messages.
  2. Electronic Signature Consent
    By signing a digital repair order or authorization screen presented by the automotive repair facility that includes SMS text messaging disclosure.
  3. Customer‑Initiated Text Message
    By sending a text message to the automotive repair facility’s phone number, which constitutes express consent to receive transactional SMS responses.

Consent is collected directly by the automotive repair facility at the time of service and applies only to that facility.

Opt‑Out Instructions

You may opt out of receiving text messages at any time by replying with any of the following keywords:

STOP, STOPALL, END, CANCEL, UNSUBSCRIBE, QUIT, or REVOKE

After opting out, you will no longer receive SMS messages from that facility unless you re‑subscribe.

Help Instructions

For help, reply HELP.

You may also contact the automotive repair facility directly for additional assistance.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Privacy & Terms

Consent & Data Use

Mobile numbers and SMS consent are used solely for transactional communication between the automotive repair facility and its customers. SMS consent is not shared, sold, or transferred to third parties for marketing or promotional purposes.

Verification Notice

SMS consent is obtained in person or within authenticated software systems used by automotive repair facilities. This page is provided to allow third‑party reviewers, including Twilio and The Campaign Registry (TCR), to verify the SMS disclosure language and consent process.

(Last modified: 02.27.2026)