Shop Management Tips

Customer experience is extremely important no matter what type of business you run.  An unfavorable customer experience can lead not only to the loss of that customer but also to bad online reviews. It is imperative that from the moment the customer steps inside the repair shop up until the moment they leave that they

Customer attrition is a key business metric that every repair shop owner should be aware of and measure. Some attrition is inevitable but minimizing this key factor will undoubtedly mean the difference between a successful repair shop and a failed one. Customer attrition is defined as the loss of customers by a business. The customer